SPARE PARTS & SERVICE SALES EXECUTIVE

Our client, a leading name in HVAC/Air Conditioning products is looking to hire a Spare Parts & Service Sales Executive for their office based in Riyadh, Saudi Arabia.

Job Responsibilities:

• Provide Spare Parts support to Spare Dealers/Customers in Saudi Arabia
• Spot the Spare Parts Sales Opportunities in Service from Spare parts dealers and convert them to orders and revenue through support from Technical Service Team
• Understand and manage customer expectations on Spare parts requirements keeping in mind Promptness Reliability and Kindness which is the fundamental to the Company.
• Convert every lead into opportunities from Distributors for Service and Parts
• Order management and delivery promptly and reliably keeping in mind Customer satisfaction
• Process customer Spare Parts orders in SAP on time and improve customer satisfaction
• Dealers management – Parts Sales- Participate in review meetings and take note of any challenges on Parts support to take necessary actions.
• Achieve monthly and yearly spare parts billing and profit margin target
• Achieve Customer Satisfaction by responding to customers as per KPI guidelines
• Prepare Monthly Reports on Spare Parts Sales Performance adhering to deadlines
• Analyzing the Spare parts billing and invoice submission each month on all aspects and follow up with customers for payment Act as a custodian of customer satisfaction for customers
• Report on open orders, order booking for customers with evaluation.
• Close coordination with 3PL warehouse, factory warehouse and customers forwarders for shipment collection
• Manage shortage and damage claims from customers.
• Invoice Submission – prepare and submit LC / CAD/ SBLC etc. docs to finance for payment collection

Education & other requirements:

• Bachelor of Science / Engineering Graduate Degree / Marketing
• Minimum 5 Years of experience
• Knowledge of Spare Parts Business in HVAC industry
• Distribution Network Management
• Great negotiation skills
• Excellent understanding of logistics requirement of Internal and Domestic.
• Excellent networking and time management skills
• Ability to make reports and conduct Presentations
• Proficient working knowledge of Excel, Power Point, and other Microsoft Office applications
• Working Knowledge on ERP system

Salary: Upto SAR 10000

Job Location: Riyadh