Sr. Customer Success Specialist

Main Purpose:

We are seeking a business development specialist who will be responsible to lead the business development processes from screening, early engagements, studies, negotiation, and other required activities to progress proposals through stage gates all the way to deal closure.

Responsibilities:

∙ Managing client portfolios.

∙ Sustain business growth and profitability by maximizing value.

∙ Analyzing customer data to improve customer experience.

∙ Hold product demonstrations for customers.

∙ Improving onboarding processes.

∙ Evaluating and improving tutorials and other communication infrastructure.

∙ Mediate between clients and the organization.

∙ Handle and resolve customer requests and complaints.

∙ Minimize customer churn.

Requirements

• Bachelor's degree in any related field
  
• Highly organized and able to multitask.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Negotiation skills
• English: Fluent.
  

Benefits

About WalaPlus:

WalaPlus, the leading provider of innovative employee well-being solutions in the Middle East, is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015, we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.

In Saudi Arabia, we have made a significant impact, serving over 500 clients across all industries, including multinational corporations, government ministries, and SMEs. With more than 7,000 merchant partnerships and support for over 1 million users, we have become the go-to partner for organizations seeking to enhance loyalty and happiness.

Expanding our reach, WalaPlus has recently entered the United Arab Emirates and Egyptian markets, aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.

As pioneers in the industry, we have launched a range of innovative incentive products, including WalaOffer, employees’ exclusive discounts and offers; WalaOne, a comprehensive digital marketplace; WalaBravo, a recognition platform; WalaPioneer, an employee satisfaction surveying app; WalaActive, an employee wellness solution; WalaElite, an executive incentive program, with many more in the pipeline. These solutions have set new benchmarks for loyalty programs, equipping organizations with   the tools to effectively engage, motivate, and retain employees at all levels, as well as delight customers.

Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together, we will shape a future where loyalty and happiness thrive.