Sr. Officer - Key Account Customer Care

Job Description

Sr. Officer – Key Account Customer Care

Job Description

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support.
• Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction.
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience.
• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage.
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission.
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections.
• Recover rejected pre-authorization requests and support to revise the rejected requests

Skills

• Background in customer service in telecomunication, insurance, hospitals, banks or FMCG
• Ablility to multitask and work under pressure
• Commercial skills in combination with service mindset
• Excellent follow up skills
• Strong communication and negotiation skills
Job Location Jeddah , Saudi Arabia Job Role Customer Service and Call Center Years of Experience Min: 1 Max: 3