Support Manager - Remote Work

Job Description:

As a Support Manager at the Saudi Arabian Fertilizer Company, you will be responsible for providing remote support to our clients and customers located in various regions. Your primary focus will be on managing a team of support specialists and ensuring that high-quality support services are delivered efficiently and effectively. This position requires a candidate with at least 8 years of experience in a similar role and a proven track record of success in a support management position.

Responsibilities: - Manage a team of support specialists to ensure timely and effective resolution of customer issues - Develop and implement processes and procedures to improve the efficiency and effectiveness of the support team - Collaborate with other departments to identify and address recurring support issues - Monitor key performance indicators and metrics to evaluate the effectiveness of the support team - Provide coaching and mentorship to support specialists to enhance their skills and performance - Handle escalations and complex customer issues in a professional and timely manner - Develop and maintain relationships with key stakeholders to ensure customer satisfaction - Stay up-to-date on industry trends and best practices in support management

Requirements: - Bachelor's degree in a related field - Minimum of 8 years of experience in a support management role - Strong leadership and communication skills - Driven and resourceful personality traits - Critical thinking and problem-solving soft skills - Ability to thrive in a fast-paced and dynamic work environment - Experience with remote support tools and technologies - Knowledge of customer relationship management systems - Strong organizational and time management skills

Benefits: - Dental insurance - Life insurance - Travel opportunities

Working Environment: At Saudi Arabian Fertilizer Company, we encourage curiosity and questioning to fuel innovation and growth. We believe in creating a supportive and collaborative work environment where employees can thrive and make a meaningful impact.

Deadline to apply: 2024-07-01

Equal Opportunity Statement: Saudi Arabian Fertilizer Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.