Technical support manager

Tasks

Build, configure, deploy and support IBM middleware products including but not limited to: Web Sphere Application Server Network Deploy, IBM Server, IBM Business Process Manager, Web Sphere Transformation Extender, IBM Collaborative Lifecycle Management, IBM MQSeries, and IBM Integration Bus

Provide experienced support and consultation for all of the following custom-developed software families TPIN METS (built on IBM Web Sphere & BPM, Informatica Active VOS, HHS Audit, HHS Content, HHS Notify) and IBM Curam for Client

Implement and support highly available, recoverable, and secure systems using F5 load balancer technologies

Create and use automated deployment scripts for WAS, BPM, IIB, and WTX applications using Jenkins & Ansible

Support and build integration between business program software and enterprise IAM security solutions

Respond to break/fix issues, troubleshoot and resolve server hardware and Operating System issues and make recommendations for corrective action

Monitor supported systems directly and procedurally

Deploy code updates to middleware and in-house software packages to support testing and release schedules

Apply required fix-packs to the WAS, BPM, & IIB servers

Maintain consistent architectural topologies in all application environments while integrating application changes and infrastructure improvements

Provide other middleware-related functions to support the METS and dependent applications and subsystems

Create technical architectural design documents

Provide updates as required for MNIT, MN sure and Client leadership

Manage small to medium level projects

Provide knowledge transfer

Minimum Qualifications:

5 years experience installing, maintaining, and operating Informatica Active VOS

5 years experience installing, maintaining, and operating IBM Business Process Manager-BPM family of software (other titles in series: Business Automation Workflow or BAW; Web Sphere Process Server or WPS)

5 years experience installing, maintaining, and operating IBM Integration Bus-IIB family of software (other titles in series: IBM App Connect Enterprise or ACE; Web Sphere Message Broker)

5 years experience working with healthcare program packages: HHS Integration Software (HHS Content, HHS Notify, & HHS Audit. (All titles also previously released under Engage Point branding.)

4 years experience working with F5 Big-IP solutions for load balancing and web service security management

Desired Skills:

Computer Science or Information Technology degree

8 years experience providing analysis, architectural design, and/or implementation of:

Web Sphere Application Server Network Deploy topologies

IBM messaging software

IBM business process software

IBM service bus software

7 years experience with Linux OS administration, operation, and scripting

6 years experience working with IBM Middleware hosted systems integrated with Oracle Identity and Access Management solutions

6 years experience working with IBM Curam

3 years experience supporting, maintaining, and operating change management software IBM CLM