Unit Lead IT Service Desk

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Job Description - Unit Lead IT Service Desk

  • The role holder will have knowledge of the principles and practices related to the IT Service Desk discipline. They will be tasked with determining the course of action based on established principles and modifying existing processes and methods. In some instances, they may even guide these principles and demonstrate an understanding of how these principles relate to other functional domains.
  • Contribute to the development and execution of the Infrastructure & Service Operations department’s short to mid-term strategic plan to ensure alignment with the Infrastructure & Service Operations department’s strategic priority, and corporate goals by leading the IT Service Desk unit.
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