Web Chat Assistant - Remote Work

As a Web Chat Assistant at Herfy Food Services Co, you will be responsible for providing exceptional customer service and support through our online chat system. This is a remote work position based in Riyadh, SA, and is a full-time role at the Associate level, requiring a minimum of 2 years of experience.

Responsibilities: - Engage with customers via web chat to provide assistance, answer questions, and resolve issues in a timely and professional manner. - Maintain a high level of customer satisfaction by demonstrating excellent communication skills and a friendly demeanor. - Collaborate with other team members to ensure seamless support across all customer touchpoints. - Monitor and respond to incoming chat requests promptly and accurately. - Proactively identify opportunities to improve the customer experience and provide feedback to the management team. - Maintain accurate records of customer interactions and resolutions.

Requirements: - Strong communication skills and a passion for customer service. - Energetic and enthusiastic attitude towards assisting customers. - Ability to work independently and prioritize tasks effectively. - Strong problem-solving skills and the ability to think critically in a fast-paced environment. - Proficiency in using web chat software and other online communication tools. - Must have a reliable internet connection and a suitable workspace for remote work.

Personality traits: passionate, energetic Soft skills: planning, problem-solving

Benefits: - Free accommodation for remote work. - Medical coverage. - Travel opportunities for training and development.

Working environment: At Herfy Food Services Co, we value autonomy and trust our employees to excel in their roles. You will have the opportunity to work independently and make a real impact on our customers' experience.

Deadline to apply: July 1, 2024

Equal opportunity statement: Herfy Food Services Co is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, religion, or any other characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.