Web Chat Associate - Remote Work

Responsibilities: - Assist customers with inquiries, orders, and issue resolution through web chat communication. - Provide timely and effective customer service to ensure customer satisfaction and loyalty. - Utilize resources and knowledge to offer accurate and efficient solutions to customer concerns. - Collaborate with internal teams to address customer needs and provide feedback for process improvement. - Maintain accurate records of customer interactions and transactions. - Stay up-to-date on product knowledge and company policies to better assist customers. - Uphold company values and standards in all interactions with customers.

Requirements: - 1 year of experience in customer service or related field. - Strong communication skills, both written and verbal. - Ability to multitask and handle a high volume of customer inquiries. - Proficiency in typing and navigating web chat platforms. - Passionate about delivering exceptional customer service. - Resourceful in finding solutions to customer problems. - Strong negotiation skills to effectively resolve customer issues. - Innovative mindset to improve customer experience and operational efficiency.

Equal Opportunity Statement: Kudu Company for Food and Catering is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.