Chief concierge

Job Details

Experience Needed:Not Specified

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:Confidential

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Skills And Tools:

Job Description

Job DescriptionCompany DescriptionMakkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. Job DescriptionSupervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirementsProvides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guestsRecommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movementsEnsures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficientlyHandle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job trainingEnsures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needsConducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceOther duties as assignedQualificationsFluency in Arabic and English is a mustMinimum 5 years experience as Chief / Head ConciergeAbility to multitask and work under pressure.Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Job DescriptionCompany DescriptionMakkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. Job DescriptionSupervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirementsProvides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guestsRecommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movementsEnsures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficientlyHandle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job trainingEnsures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needsConducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceOther duties as assignedQualificationsFluency in Arabic and English is a mustMinimum 5 years experience as Chief / Head ConciergeAbility to multitask and work under pressure.Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS