Head of Call Center

About Our Client

Our client is in the healthcare industry based in Jeddah.

Job Description

• Endeavours to enhance the impact of the Call Center from basic to world-class across industries.
• Develops and implements a comprehensive Call Center strategy aligned with organizational goals.
• Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and external customers.
• Assists the Managing Director in the development of long and short term operations plans that include service demand analysis, resource availability analysis, and cost benefit analysis of proposed budgeting and staff plans.
• Implements and optimizes call center processes to improve efficiency and effectiveness.
• Monitors and analyzes call center performance metrics, identifying areas for improvement.

The Successful Applicant

• Bachelor's degree in business, management, or a related field (Masters degree may be preferred).
• Minimum of 13 -15 years experience in Call Center and/or Tele-Sales
• Detail-oriented, consummate level of analytical skills, and an ability to collaborate effectively in a multi-stakeholder business model.

What's on Offer

• Attractive monthly salary
• Discretionary bonus
• Positive and supportive work environment