Manager - Non Chronic Care

Job Description

Manager - Non Chronic Care

Job Description

Responsible for overseeing and managing medical engagement strategies for a specific population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support of the target population

Population Analysis

Define the scope of Bupa Horizon Medical Engagement Analyze the healthcare needs and preferences of the target population Identify specific healthcare challenges and opportunities within the population Develop profiles or personas of the target population to better understand their unique requirements Compile a comprehensive list of challenges and opportunities based on the analysis

Multi-Channel Strategy

Develop and implement a comprehensive medical engagement strategy Utilize various communication channels, including phone, digital platforms, health contact center, medical library, and digital care telehealth, to engage with patients

Team Leadership

Build and lead a high-performing team of professionals specializing in medical engagement Provide guidance, mentorship, and support to team members Recruit and onboard team members with the required expertise Foster a collaborative and inclusive team culture

Digital Health Initiatives

Stay current with digital healthcare trends and technologies Implement and manage digital health initiatives to enhance patient engagement and experience

Stakeholder Collaboration

Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience Stain an excellent relationships with key stakeholders to improve medical engagement

Data Analysis

Utilize data analytics to monitor the effectiveness of engagement strategies Make data-driven decisions to optimize engagement efforts

Compliance and Quality Assurance

Ensure compliance with healthcare regulations and industry standards Implement quality assurance processes to maintain high standard of care

Patient Education

Develop and deliver educational material and resources to empower patients with the necessary tools thtat aide them in making informed healthcare decisions

Performance Metrics

Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives Adjust strategies based on KPI outcomes

Cost Management

Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency

Digital Care-Digital Doors

Managing the front door engagement channels which include: Medical Call Cater Triage Mobile Application Electronic Health Records Symptoms checker Medical Chat Bot Prediction Module Appointment scheduling, reminders, and cancellations Medical library navigation Educate themselves Prepare for surgery Self-manage aspects of their recovery Stay on track with their care plan with just-in-time reminders Track recovery symptoms (e.g. pain levels, surgical incision photos, etc.) Receive automated guidance. FAQ Chat with a doctor via secure messaging ( Front End ) Patient portals Pre-visit recommendations Pre-lab instructions On-site wayfinding Remote patient monitoring Digital Patient Engagement E- Care engagement Electronic Health Records

Health Contact Center

The toll-free inbound agents are working 24/7 to manage the medical queries of the member and facilitate the required services like medication refill , Home-Based labs, and other HCDS Provide the right direction to the member after getting the symptom checker recommendations Managing the non-scheduled consultations and prescribing medications Managing referrasl from the inhouse clinic Receive and manage incoming calls, emails, or chats from individuals seeking healthcare information and support Provide accurate and up-to-date information about medical services, health conditions, treatment options, and available resources Collaborate with healthcare professionals, such as nurses and doctors to ensure accurate information is given to callers Offer general health education and preventive care advice to callers, promoting overall wellness Assist callers in scheduling medical appointments, coordinating referrals, and verifying health insurance coverage

Digital Care –Telehealth

Leading the team which has the below daily tasks: Managing the scheduled consultations through the mobile app, referrals, online and physical clinic Prescribe medications , doing medications reconciliation for the acute non-emergency cases Managing the consultations referred from the virtual clinic Align and develop end-to-end management plan with the alignment of the physication Provide accurate and up-to-date information about medical services, health conditions, treatment options, and available resources Collaborate with healthcare professionals to ensure deivering accurate information Conducting live video or audio consultations with patients, reviewing medical histories, discussing symptoms, and providing medical advice Diagnosis and Treatment: Evaluating patients' conditions based on information provided during Telehealth visits, diagnosing illnesses, prescribing medications, and recommending treatment Medical Advice: Offering guidance on managing health concerns, providing recommendations for lifestyle changes, and addressing questions related to medications and treatment options Remote Monitoring: Monitoring patients' health conditions remotely through digital tools and devices, such as wearable sensors or mobile apps, and adjusting managemnt plans accordingly Referrals and Follow-ups: Referring patients to specialists or in-person care when necessary, and scheduling follow-up telehealth visits to track progress and make adjustments Prescription Management: Issuing electronic prescriptions, renewing existing prescriptions, and providing instructions on medication usage Patient Education: Educating patients about their medical conditions, treatment options, and preventive measures through virtual interactions Maintaining Records: Documenting Telehealth interactions, diagnoses, treatments, and recommendations in electronic health records (EHR) systems. Privacy and Security: Ensuring patient confidentiality and data security during telehealth sessions, adhering to health information privacy regulations

Skills

Extensive experience in healthcare management and patient engagement. Strong leadership and team management skills. Proficiency in digital healthcare technologies and telehealth platforms. Excellent communication and interpersonal skills. Knowledge of healthcare regulations and compliance requirements.

Education

Medicine and Surgery
Job Location Jeddah , Saudi Arabia Job Role Doctors Years of Experience Min: 2 Residence Location Saudi Arabia