Front Office Manager

Job Description

• You will be responsible for training and supervising front office staff, ensuring they adhere to standard operating procedures and maintain a professional and courteous demeanor.
• Supervise and manage front desk operations, ensuring a seamless check-in and check-out experience for guests and delivering exceptional customer service.
• Address guest needs proactively, managing inquiries, complaints, and special requests with a focus on prompt resolution and guest satisfaction.
• Handle financial transactions with accuracy and integrity, maintaining comprehensive records of front desk activities.
• Be accountable for financial record-keeping, including billing and payments, while implementing measures to enhance revenue management.
• Engage in cross-functional initiatives, promoting a guest-centric approach and aligning departmental efforts to exceed guest expectations.
• Be responsible for front desk activities, overseeing check-in, check-out, and guest inquiries to maintain high service standards.

Skills

• Problem-solving and decision-making prowess to handle challenging situations, resolve conflicts, and implement innovative solutions for enhanced guest satisfaction and operational efficiency.
• Effective communication skills, both written and verbal, facilitating seamless interactions with guests, team members, and other departments.
• Strong verbal and written communication abilities, fostering smooth communication with guests, team members, and various departments.
• Proficient in communicating effectively with guests, team members, and cross-departmental stakeholders through excellent written and verbal skills.
• Excellent written and verbal communication, enabling successful interactions with guests, team members, and different departments.
• Knowledgeable in harnessing hotel management software and technology for superior guest experiences and secure data management.
• Adept at overseeing front office operations with a focus on exceptional guest experiences, managing reservations and guest inquiries adeptly.

Preferred Candidate

Nationality

Saudi Arabia