Guest Relations

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
 

Fairmont Ramla Riyadh is a luxury long-stay Riyadh hotel for families welcoming business and leisure guests. A serene and verdant hideaway from the bustle of Saudi Arabia’s most dynamic city, the hotel has 249 serviced apartments with balconies, seven exquisite restaurants and bars, and some of the most prestigious meeting space in Riyadh. 

Job Description

Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services..

What you will be doing:

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs 
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Qualifications

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Prior experience working with Opera or a related system
• Fluency in English
• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Computer literacy
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.

Additional Information

Must be Saudi National as per local regulations.