Operation Manager Hotel

Job Description

Hotel operations manager is responsible for overseeing all aspects of running a hotel. To ensure that guests have a positive experience while staying at the property.

This role is responsible for overseeing accommodation, food and beverage, reception, conference, banqueting and other area of hotel. This includes ensuring that these locations are clean and well-stocked, as well as making sure that staff are properly trained on safety procedures and customer service best practices

Hotel Operations Manager Duties and Responsibilities

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied
• Developing and implementing marketing strategies to promote hotel brand awareness and increases in revenue
• Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Liaise daily with the hotel management to forecast Hotel business on a weekly basis and plan accordingly.
• Ensure SOP implementation in all departments and check the same during routine operational checks
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Overseeing the budget to ensure that costs do not exceed revenues
• Scheduling staff members’ work hours and coordinating with other departments such as housekeeping or security to ensure a smooth operation
• Ensuring that all staff are trained in proper procedures and policies through an ongoing training program
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
• Monitoring staff performance through regular assessments of productivity levels and employee satisfaction
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Conduct regular fire walks and Health & Safety audits.

Responsible for the overall management of the operation of the hotel.

Skills

Qualifications & Experience