Reservations Agent

Job summary
A Reservations Agent at Hilton Madinah hotel Main contact for room reservations Must offer excellent service and influence guest decision
Job seniority: entry level
Responsibilities
• Convert inquiries into contracted business • Respond to sales inquiries and develop future leads • Identify sales leads • Respond to customers in a professional manner • Ensure accurate and satisfactory reservations • Provide prompt and efficient service • Maintain the hotel's brand standards
Requirements
• Passion for delivering great customer service • Excellent telephone manner and communication skills • Outstanding administration and organizational skills • Intermediate computer proficiency • Previous experience in a reservations environment (advantageous) • Tertiary qualifications or other collegiate-level degree (advantageous)
Key Skills Needed
• Customer Care • Customer Support • Customer Service • Tourism • Reservation • Travel • Booking • Sales • Sales Skills • Ticketing • Airlines • Sales Target • Ticketing Agent • Administration • Communication Skills • Microsoft Office • Computer Skills • Flight • Telesales • IELTS