Spa Receptionist (Local Female only)

Responsibilities:

• Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.


• To organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.


• Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities.


• Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.


• To implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions


• To implement and monitor a guest feedback system for spa guest departures.


• To organize and carry out all duties relating to any special arrangements for spa guests


• To monitor and follow-up guest complaint return visits in order to achieve maximum guest satisfaction and provide feedback to the Spa Manager


• To work in liaison with the spa manager on monthly GSS results


• To entertain guests and VIPs, building relationships with them whilst encouraging repeat custom


• To assist the spa reception with check-in and check-outs, aiding in the efficient flow of service


• To update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times


• To promote the spa and hotel facilities to all guests and visitors


• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

Requirements:

• 0–2 years of experience.


• Good in English ( Writing andspeaking)


• Saudi Female for a (Female SPA)