Telephone Operator

Job Details

Experience Needed:Not Specified

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential

Job Categories:

Skills And Tools:

administrationmicrosoft officeoffice managementsecretarycommunication skillsmanagementhospitality

Job Description

Company DescriptionRaffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.Job DescriptionReporting to the Telephone Supervisor, responsibilities and essential job functions include but are not limited to the following:Process all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Raffles StandardsAccurately record and control wake-up callsAssist guests with international calls and directory queriesCall guests by name whenever possiblePage staff member when requestedAbide by principles of guest privacyHandle guests requests promptly and report complaints to the Telephone SupervisorBill call costsAware of local telephone listings and frequently dialed numbersStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsAdvise defects on switchboard equipment to SupervisorMaintain a clean work environmentMaintain detailed knowledge of the Hotel’s fire, life and safety systemAdhere to OH&S policies and proceduresQualificationsWritten and verbal communication skills in EnglishAble to develop rapport with Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with all hotel guests & patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environment Secondary Education or relevant qualifications in Hotel Management.Minimum 1 year relevant experience preferably in a four or five star hotel

Job Description

Company DescriptionRaffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.Job DescriptionReporting to the Telephone Supervisor, responsibilities and essential job functions include but are not limited to the following:Process all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Raffles StandardsAccurately record and control wake-up callsAssist guests with international calls and directory queriesCall guests by name whenever possiblePage staff member when requestedAbide by principles of guest privacyHandle guests requests promptly and report complaints to the Telephone SupervisorBill call costsAware of local telephone listings and frequently dialed numbersStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsAdvise defects on switchboard equipment to SupervisorMaintain a clean work environmentMaintain detailed knowledge of the Hotel’s fire, life and safety systemAdhere to OH&S policies and proceduresQualificationsWritten and verbal communication skills in EnglishAble to develop rapport with Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with all hotel guests & patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environment Secondary Education or relevant qualifications in Hotel Management.Minimum 1 year relevant experience preferably in a four or five star hotel