Telephone Operator

Telephone Operator

A Switchboard Telephonist accepts delivers and responds to Guest and management messages inquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.

What will I be doing

As a Switchboard Telephonist you will accept deliver and respond to Guest and management messages inquiries and emergencies using your knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wakeup calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use upselling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security fire regulations and all health and safety legislation
• Attend appropriate training courses when required
• Demonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments as necessary

What are we looking for

Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Positive attitude and good communication skills especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customerfocused industry

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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