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communication skills:
Ability to speak clearly and tactfully on the phone and interact professionally with clients and colleagues.
Rapid Response:
Ability to handle incoming calls quickly and efficiently.
Customer Service:
Ability to provide exceptional customer service and handle customer inquiries and needs in a courteous and professional manner.
Organization:
Ability to organize calls and information and prepare call-related reports if necessary.
Respect for privacy:
Commitment to privacy and confidentiality standards when dealing with sensitive calls and data.
Technical skills:
Ability to use telephone, voicemail, and email systems effectively.
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