System Engineer - Hiring Immediately

We are looking to hire a creative System Engineer to join our productive team at Wipro Technologies in Riyadh.
Growing your career as a Full Time System Engineer is a great opportunity to develop useful skills.
If you are strong in presentation, communication and have the right initiative for the job, then apply for the position of System Engineer at Wipro Technologies today!

Do

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Desktop Support

Benefits of working as a System Engineer in Riyadh:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package