IT Support

Main Purpose : 

We are looking for a dedicated IT support to provide quick and helpful technical assistance on computer systems. You will answer inquiries regarding basic technical issues and provide advice on resolving them.

Excellent IT support should have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Responsibilities :

• Provide technical support to end-users via phone, email, or in-person.
  
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
  
• Install, configure, and maintain computer systems and software applications.
  
• Manage domain controller and emails.
  
• Diagnose and resolve network connectivity issues.
  
• Set up user accounts and permissions.
  
• Collaborate with other IT teams to escalate complex issues when necessary.
  
• Document and track support requests in the help desk ticketing system.
  
• Follow up with users to ensure issues are resolved in a timely manner.
  

Requirements

• Proven work experience as an IT Help Desk Technician or similar role.
• Good experience in ManageEngine or similar.
• Strong knowledge of Windows and macOS operating systems.
• Good knowledge in Google G-Suite
• Exceptional communication and customer service skills.
• Bachelor’s degree in Information Technology or related field is preferred.
  
• Years of experience not less than 2-3 years

Benefits

About WalaPlus:

WalaPlus, the leading provider of innovative employee well-being solutions in the Middle East, is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015, we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.

In Saudi Arabia, we have made a significant impact, serving over 500 clients across all industries, including multinational corporations, government ministries, and SMEs. With more than 7,000 merchant partnerships and support for over 1 million users, we have become the go-to partner for organizations seeking to enhance loyalty and happiness.

Expanding our reach, WalaPlus has recently entered the United Arab Emirates and Egyptian markets, aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.

As pioneers in the industry, we have launched a range of innovative incentive products, including WalaOffer, employees’ exclusive discounts and offers; WalaOne, a comprehensive digital marketplace; WalaBravo, a recognition platform; WalaPioneer, an employee satisfaction surveying app; WalaActive, an employee wellness solution; WalaElite, an executive incentive program, with many more in the pipeline. These solutions have set new benchmarks for loyalty programs, equipping organizations with the tools to effectively engage, motivate, and retain employees at all levels, as well as delight customers.

Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together, we will shape a future where loyalty and happiness thrive.