Trade Support Expert

In this role, you will manage the Trade Support Department activities, in order to ensure and deliver on the Department’s mandate and identify improvement opportunities that will contribute to the delivery of short and mid-term strategic objectives within set KPIs, agreed budgets and adopted policies and procedures as well as deliver support to all business units by measuring and analyzing the STA's performance and evolution in APAC against set objectives, targets and budgets. Supported by insights and recommendations to internal clients, this role focuses on data reporting, which facilitates improved business decision-making in alignment with the STA objectives and strategic goals. The role synthesizes information from multiple sources, representing data through accurate dashboards and KPI measurement indices.
You will be responsible for:
Contribute to the design and implementation of the Sector’s strategy and roadmap by providing function-specific inputs
Establish and implement the Department’s operational plans in support of the Sector’s overall strategic plan and KPIs
Prepare the Trade Support Department annual budget and participate in the Division’s budgeting cycle and process
Utilize and manage the Trade Support Department’s budget effectively, and report accurately on progress made and challenges encountered
Investigate and propose implementing strategies that result in positive financial impact for STA and mitigate financial and operational risks
Develop and implement trade capacity building and training programs, outreach and engagement plans to educate the trade on how to sell KSA following data driven approach with measurable impacts (i.e Trade Pulse tracking)
Analyze data trends to improve and grow market share through highly targeted trade outreach activities and information-sharing/education platforms
Ensure timely delivery of all projects, reports and targets for roadshows, exhibitions, fam trips, trade events and training for trade partners (virtual and in person) – within budget and quality / user satisfaction KPI parameters
Collaborate with trade partners to redesign and promote products and experiences in a way that will increase brand equity, sales & visitor experience; manage feedback mechanism to relevant COEs on product and knowledge/awareness gaps
Produce B2B platform presentations at training events, seminars, trade shows, workshops and stakeholder forums
Consult trade and stakeholders on ways to improve service delivery, product, capacity building
Identify internal process improvement opportunities
Identify and analyze opportunities where innovative ideas can lead to improved service delivery
Establish and maintain relationships with critical stakeholders against the set stakeholder framework
Develop a communication plan for key stakeholders with clear frequencies, content and a feedback mechanism
Propose improvements to Trade Support Department’s policies, and ensure the implementation of procedures and controls across all areas of activity so that all relevant procedural/legislative requirements are fulfilled while delivering high quality and cost-effective results
Monitor day-to-day activities to ensure compliance with stipulated policies and procedures
Stimulate subordinates and contribute to the identification of opportunities for continuous improvement of systems and processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement
Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
Participate in identifying and recruiting key talent for Trade Support Department
Promote a high-performance working environment embracing STA’s values
Build and maintain solid relations with externals stakeholders such as governmental entities and consultants to serve STA’s best interest
Provide assistance across the organization and support peers when needed to perform their duties
Approve reports and presentations related to Trade Support Department activities and achievements for reporting and decision-making
Perform other activities as and when required
You will need
Not less than 11 years of experience in analytics or equivalent
A bachelor’s degree in Data or Business Analytics or equivalent is preferred
A master’s degree in Business Analytics, Business Administration or equivalent is preferred