Junior Integration Support Engineer - with Growth Opportunities

We are looking to hire an organized Junior Integration Support Engineer to join our incredible team at Giza Systems Ksa in null
Growing your career as a Full Time Junior Integration Support Engineer is an awesome opportunity to develop exceptional skills.
If you are strong in problem-solving, creativity and have the right initiative for the job, then apply for the position of Junior Integration Support Engineer at Giza Systems Ksa today!

- Responsible for 1st level IT supports according to corporate standard IT policies and procedures.

- Operations: Assignment distribution and minimum tolerable knowledge base

- HIS: knowledge base in HIS and support approach

- Ticketing system and productivity reporting

- Scope of support and awareness of the devices

- Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)

- Implement, maintain and adhere to corporate Information Security Policies

- Perform account creation/update activities (Mail, AD, Voice, etc..)

- Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.

- Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support

- Ensure the implementation of desktop policies and controls.

- Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.

- Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.

- Share knowledge with team regarding resolution of unknown issues.

- Understand and implement IT processes

- Provide feedback contributing to process improvement/Revamp

- Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.

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Benefits of working as a Junior Integration Support Engineer in null:

● Learning opportunities
● Advancement opportunities
● Competitive salary