Sales Support Engineer - Sensormatic Solutions (Dubai / KSA) - with Growth Opportunities

We are looking for an energetic Sales Support Engineer - Sensormatic Solutions (Dubai / KSA) to join our exceptional team at Johnson Controls in Riyadh Riyadh Province
Growing your career as a Full Time Sales Support Engineer - Sensormatic Solutions (Dubai / KSA) is an incredible opportunity to develop relevant skills.
If you are strong in cooperation, critical thinking and have the right mindset for the job, then apply for the position of Sales Support Engineer - Sensormatic Solutions (Dubai / KSA) at Johnson Controls today!

Sales Support Engineer - Sensormatic Solutions (Dubai / KSA)

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What will you do
Client Engagement Specialist is akey role to be based in our Dubai office and reporting to RegionalDirector, Middle East. You will be responsible for providing programcoordination, support and expansion for major customers and theirbespoke requirements whilst supporting the sales and operational teamsto deliver excellent customer service achieving customer KeyPerformance Indicators and Service Level Agreements, as well asmeeting sales targets. The primary function of this role is to ensureno revenue is ‘left on the table’ with our most important ‘gold’customers. 

You will be working closely with the nominatedaccount managers / account executives to ensure alignment to the widercustomer strategy. 

How will you do it

Your role will be to ensure programs are managed, deployed andcompleted within the agreed programme parameters

Manage relationships within the Customer (internal and external)including, but not limited to, category management, loss prevention /asset protection, store operations, Traffic Solutions 

Collate record and report progress internally and externallyfor Direct and Indirect business verticals. 

Review monthly targets for inspection performance

Interact with web portals and customer reporting interfaces

Improve customer service delivery in conjunction withLocal and Central teams 

Attend customerperformance meetings , Support Key Account managers and salesmanagement

Identify and Investigate solutions toachieve solutions to retail business challenges

Provide quick turnaround support for business as usual (BAU) customerrequirements resulting in quotations being issued and orders beingreceived and processed in a timely manner

What welook for 
Required:

University Degree inrelevant subject desirable

Minimum 3 yearsexperience in retail operations or customer handling roles within GCCregion 

Recent or Past experience in a customerfacing environment which is a mix of Sales and Customer handling roles

Recent or Past experience in retail or productknowledge of EAS, Loss Prevention, retail automation solutions

Proven track record of achievement in customer serviceexcellence

Demonstrate the ability to networkwith relevant groups 

Excellent communicator,Ability to prioritize tasks and achieve goals

Proficient in Microsoft Office products with proven skills in datahandling programs, program planning applications and web portalinterfaces

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Benefits of working as a Sales Support Engineer - Sensormatic Solutions (Dubai / KSA) in Riyadh Riyadh Province:

● Excellent benefits
● Advancement opportunities
● Advantageous package