3 Assistant - Sales Support

Description

Job ID

41001024

Job Title

Assistant - Sales Support

Job Function

Sales

Job Family

Sales Support

Job Level

3

Career Stream

Individual Contributor

Position examples

• Sales Administration Clerk
• Sales Support Assistant
• Global Sales Support Assistant

Level definition

• Provides administrative/office or technical support to a function or unit.
• Complete prescribed activities, perform standardized tasks and activities within clearly defined and established procedures.
• Work under regular, direct, or indirect supervision and guidance provided either by a team leader or by the system within which they operate.

Key responsibilities

• Provides timely and effective administrative support to a sales team, a unit, or a department.
• Processes sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
• Drafts sales documentation, proposals, reports, and correspondence (i.e. sales contracts, maintenance agreements).
• Makes standard calculations to accurately compile and report statistics.
• Performs background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities.
• Answers internal and customer enquiries on product availability, prices, delivery times and the status of orders so that enquiries are dealt with promptly and accurately.
• Communicates with staff from other areas in the organization, such as production, warehouse, transport, or distribution to confirm the status of orders and resolve customer complaints.
• Uses databases or other computerized systems to maintain up-to-date customer records.
• Uses digital data to track the status of orders and deliveries & triggers relevant communication.
• Maintains sales commission and expense records.
• Utilities Arla BI system to generate sales reports and statistics.

Educational background

• Entry level for profiles with a vocational or technical education but with no or limited practical experience (0-2 years).
• Require technical experience to operate effectively.

Competencies