Account Management (IC) Associate

• Be responsible for the assigned client as the designated delegate and support other corporate clients whenever required in their daily inquiries.
• Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.
• Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.
• Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.
• Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.
• Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
• Identify upsell or cross-sell opportunities throughout the year.
• Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.
• Work closely with internal stakeholders to deliver seamless service and support.

About The Cigna Group

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.