Airport Duty Manager

We unlock value for Airport Owners and Investors.

daa International was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency.

Working at daa International offers a fast-paced environment with a variety of opportunities for every airport professional. We provide a unique environment where you work alongside high preforming industry leaders, join a culture that embraces equality, inclusion and diversity and where continuous development and collaboration is at the forefront.

Responsibilities:

• Oversee daily operations and guest experience at RSI ensuring strong working relationships with internal and external stakeholders.
• Drives operational excellence.
• Management and implementation of health and safety policies.
• Ensure the safety management system is being fully implemented in relation to day-to-day operations at RSI.
• Collaborate with internal and external stakeholders and authorities to ensure airport operations meet performance, safety and security standards.
• Ensure terminal operations are carried out in line with operational policies, processes, and procedures in line with the policy framework, set standards, GACA and national/international regulations.
• Able to successfully manage fast-moving and unexpected challenges.
• Drive and coordinate contingency plans for the Terminal in the event of an emergency or system breakdown to ensure minimum disruption to experience and the safety of guests and employees.
• Operationally manage RSI; ensuring effective communication so that relevant parties and stakeholders are aware of any operational issues affecting the performance of the airport.
• Measure and report on the processes, controls and performance of RSI using ACI ASQ, Skytrax ratings, guest feedback, SLAs and KPIs.
• Produce daily/shift reports and ensure that any issues that arise are followed through to conclusion.
• Ensure comprehensive operational status handovers with internal departments.
• Co-ordinate the daily Airport Operations Plan (AOP) and engage with stakeholders on a shift basis to harmonise the guest experience through the process.
• Proactively and dynamically manage the operation, resolving problems and making decisions as they arise.
• Manage the operational response to unplanned airport incidents and major irregular events including all aircraft emergency and distress events. Ensuring that responses are in line with all procedures.
• Co-ordinate projects with wider RSI airport operations and maintenance to ensure they are running to plan and have minimum impact on the terminal operation.
• Work with handling agents, airlines, state agencies, international regulators, suppliers, contractors, other terminal tenants, and stakeholders to ensure that the highest level of service standards are delivered and maintained.
• Conduct comprehensive operational status handovers with ADMs coming on shift.

Requirements:

• Saudi National.
• Bachelor’s degree in aviation management, Airport Operations, or a related field.
• 5 years' experience in Aerodrome/Operations Management.
• Knowledge of Airport Operations, Airport Security, and Aerodrome Safety.
• ACI, ICAO, IATA, GACA, Customer experience certificates. (Preferred)
• Knowledge of GACA requirements

Wishing you all the best!