Application Support Engineer

Company : Arting Digital

Job Type : Full Time

Riyadh, Saudi Arabia

Job Description - Application Support Engineer

Position - Application Support Engineer
Location - Saudi Arabia
Experience - 1 -3yr
Working Mode - On -Site

Skill Requirements

• Application troubleshooting knowledge

• Ticketing tools (ServiceNow, Jira, Zendesk)

• Communication & documentation skills

• Basic DB and log reading

• Must know Docker, Kubernates, Ubuntu, Linux.

Key Responsibilities

• Receive incidents via email, ticketing tool / Service now, or phone.

• Log and categorize tickets with correct priority.

• Provide basic troubleshooting and resolution.

• Perform / Help requests with basic setup, survey design, conditional logic, collectors info

or setup etc.

• Escalate issues to L2 per SOP.

• Communicate with clients regarding incident status.

• Ensure SLA adherence and documentation.

• Maintain knowledge base articles.

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Application Support Engineer

Job Description - Application Support Engineer

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