Assistant Manager - Asset Application Support

The Assistant Manager – Asset Application Support plays a key role in executing L2 support operations for Qiddiya’s asset applications. This role supports the Team in managing incidents, service requests, and vendor coordination. The Assistant Manager ensures operational continuity, contributes to documentation and training efforts, and provides hands-on support for complex issues.

Key Responsibilities

• Assist in managing L2 support activities across asset applications, ensuring SLA compliance and timely resolution.
• Provide direct support for escalated incidents and service requests.
• Maintain and update support documentation and knowledge base articles.
• Monitor application performance and report recurring issues to the Manager.
• Coordinate with vendors and service providers for issue resolution and updates.
• Support onboarding and training of new team members and L0/L1 support staff.
• Collaborate with Application Design & Delivery teams to test and validate fixes and enhancements.
• Participate in root cause analysis and problem management initiatives.

Education

• Bachelor’s degree in IT, Computer Science, or related field.
• 4–6 years of experience in application support, preferably in hospitality, retail, or entertainment sectors.

Experience supporting systems such as ticketing, POS, leasing, and park management