Assistant Manager - Cinema Systems

The Assistant Manager – Design & Delivery – Cinema Systems will support the end-to-end design, development, and delivery of IT systems for cinema operations, leveraging the Vista Cinema Management application. The role involves working closely with the business stakeholders, vendors, and the Business Relationship Management (BRM) team to define requirements, develop solutions, and ensure successful project execution.

This position requires a solid understanding of cinema management systems, process optimization, and integrations with other business applications, such as ticketing, POS, loyalty programs, food & beverage systems, and digital platforms.

• Assist in the design and implementation of cinema systems, ensuring alignment with business goals and requirements.
• Collaborate with the BRM team to gather high-level requirements and translate them into detailed system designs.
• Support workshops with business users, vendors, and integrators to define requirements, develop project plans, and establish integration strategies.
• Contribute to the development of test plans and support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Participate in the end-to-end delivery lifecycle—from solution design to deployment—ensuring timely, high-quality outcomes.
• Document all project deliverables, including requirements, designs, test cases, and operational handover materials.
• Ensure that implemented solutions meet user expectations and provide a seamless experience for both internal stakeholders and moviegoers.
• Collaborate with the Application Operations team to facilitate smooth handover and ongoing support of cinema systems.
• Assist in managing Level 2 support and coordinate with vendors to ensure timely resolution of Level 3 issues.
• Monitor system performance and support efforts to identify and implement continuous improvements.
• Proactively mitigate risks to ensure uninterrupted operations and system stability

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5–7 years of IT experience in application design, delivery, and support, preferably within cinema management systems or similar domains
• Hands-on experience with Vista Cinema Management applications, including modules such as POS, loyalty, ticketing, and digital signage.
• Demonstrated experience working with business users and vendors to deliver integrated IT solutions.
• Proven track record in supporting IT projects involving multiple stakeholders and tight deadlines.
• Solid working knowledge of Vista Cinema Management applications and their integration with systems such as ticketing, loyalty, and F&B.
• Strong stakeholder engagement and communication abilities.
• Technical proficiency in application design, testing, and delivery processes.
• Strong analytical and problem-solving skills, with a focus on enhancing user experience.
• Ability to support project planning, coordination, and resource management