Assistant Manager - Cloud Operation

The Assistant Manager – Cloud Operations is responsible for supporting the day-to-day operation, reliability, governance, security, and optimization of Azure and Google Cloud Platform (GCP) environments. The role works closely with infrastructure, security, application, service desk, vendors, managed service providers, and business stakeholders to ensure cloud services are stable, secure, resilient, cost-effective, and aligned with business requirements.

The role also supports Site Reliability Engineering (SRE) practices, including service availability, monitoring, incident response, reliability improvement, automation, and operational excellence.

Key Responsibilities

• Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
• Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
• Support SRE practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
• Manage incident response, service requests, escalations, and root cause analysis for cloud services.
• Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
• Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
• Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
• Support native backup, disaster recovery, high availability, and business continuity activities.
• Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
• Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
• Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
• Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
• Participate in change management, release coordination, and operational readiness reviews.
• Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.

Required Skills and Experience

• Minimum 5 years of hands-on experience in cloud operations, cloud engineering, infrastructure operations, SRE, or related technical roles.
• Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
• Understanding of cloud networking, identity, compute, storage, monitoring, backup, security, and high availability.
• Experience with incident, problem, change, and service request management.
• Familiarity with SRE concepts, including availability, reliability, monitoring, alerting, incident response, root cause analysis, and continuous improvement.
• Familiarity with ITIL processes and IT service management tools.
• Good understanding of cloud security, IAM, RBAC, network security groups/firewalls, encryption, vulnerability management, and compliance controls.
• Ability to work with vendors, managed service providers, and cross-functional teams.
• Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
• Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.