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Assistant Reservations Manager - InterContinental Jeddah

icon building Company : Ihg, L.c.
icon briefcase Job Type : Full Time
icon geo-alt Saudi Arabia

Job Description - Assistant Reservations Manager - InterContinental Jeddah

Description
Assistant Reservations Manager in a hotel helps lead the booking team, tracks room income, and trains staff. Key duties include monitoring daily reports, checking third-party sites, and assisting guests. 
Duties and Tasks
  • Team Leadership: Supervise reservation agents, run daily briefings, and monitor phone calls for quality service.
  • Revenue Control: Produce room occupancy reports, track booking goals, and help maximize daily sales.
  • Operations Support: Handle complex guest requests, resolve complaints, and sync with the front desk and sales teams.
Job Requirements
  • Education: diploma or a degree in hotel management or business.
  • Experience: 2 to 4 years working in hotel reservations, front office, or guest services.
  • Skills: Strong knowledge of property management software like Opera, good communication skills, and leadership abilities.


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