Assistant Solution Manager

Responsibility

Main Responsibility Area
1.\tProvide end to end Support for all ICT Services Delivery both remote & onsite.
2.\tBuild and execute a comprehensive project management plan covering the entire project lifecycle of ICT projects, ensuring alignment with organizational goals and objectives, and addressing key aspects such as scope, schedule, budget, quality, resources, Supplier Management, effective communication, and risk management.
3.\tSupport the Sales & PreSales team as needed for designing the solutions as per customer requirement & commercial proposals, RFP submissions.
4.\tManage, maintain & nurture ICT supplier relations in the region & evaluate any new supplier as needed.
5.\tCoordinate internally with various functions like Support, Product, Legal, Finance etc for execution of customer requirements & smooth delivery.
6.\tProvide support to customer for any troubleshooting & service lifecycle.
7.\tUnderstand & align to customer SLA & other contract Terms & Conditions.

Requirements

Main Requirement
Qualification
1.\tAcademic Qualification: Bachelor's degree or above in Telecommunication / Computer Engineering.
2.\tWorking Experience: Minimum 10 Years of experience in ICT domain in Presales, Solutioning & Project Management.
3.\tSpecific experience & skills required:
a.\tHands on experience in Equipment installation, configuration, troubleshooting for delivery of ICT products of various OEMs like Huawei, Cisco, ZTE, HP, Dell, Fortinet etc.
b.\tStrong understanding of service components for ICT infrastructure build for small & large scale projects covering office network setup, servers, security devices, unified collaboration services/products, AV Systems, WIFI & Network cabling etc.
c.\tExcellent supplier management skills & problem solving attitude.
d.\tAdded advantage if have knowledge IOT/5G related services.
e.\tTechnical knowledge in IPLC, IEPL, IP Transit, IP VPN, Cloud, ICT and IDC are preferred.
f.\tPreferred Huawei ICT (HCIE, CCIE) certified.
Characters/Work Attitude
4.\tProven project management and organisation skills.
5.\tGood consultative (negotiation, persuading & influencing) skill & preferred experience in handling large Chinese enterprise customers.
6.\tExcellent teamwork, hardworking, selfmotived and able to work under pressure.
Language Ability:
7.\tExcellent written and verbal communication skills in English & Chinese.

*** Candidates with less experience would be considered for junior positions. ***