Associate Director - Readiness and Emergency Response (CDU 11) - 20003946

Job Summary

The Associate Director – Readiness & Emergency Response is responsible for developing and leading the strategic framework for readiness, emergency preparedness, and incident response across the city’s public transport network. This role ensures the safety and protection of passengers, employees, infrastructure, and assets while maintaining compliance with national regulations and international best practices in urban transit security.

Key Responsibilities

Strategic Leadership

• Develop and implement a comprehensive emergency response management strategy for the entire city transport system, including KPI definition and performance management and reporting.
• Support crisis management planning, including coordination with local, regional, and national emergency services, city and districts management
• Establish policies and protocols for incident prevention, rapid response, and recovery for all transportation.

Emergency Response & Resilience

• Lead the design and execution of emergency response drills for the city transportation business units.
• Develop resilience plans to minimize disruption during crises such as natural disasters, terrorism, or large-scale accidents.
• Coordinate with emergency services to ensure rapid response capability.

Stakeholder & Regulatory Management

• Maintain strong collaboration links to city development security & resilience team, defining emergency response within transport for the city
• Maintain strong relationships with Civil defense, law enforcement, emergency responders, and government bodies.
• Ensure compliance with safety, security, and emergency preparedness regulations.
• Support the primary liaison during incidents and emergencies that require a response.

Risk Management

• Conduct emergency response risk assessments and threat analyses for infrastructure and operations.
• Implement mitigation strategies to protect passengers, staff, and critical assets.
• Establish reporting systems for emergency incidents.

Qualifications & Experience

• Bachelor’s degree in Emergency Response Management, Emergency Management, Law Enforcement, Business Continuity or related field (Master’s preferred).
• Minimum 12–15 years of progressive experience in emergency response management within transport, aviation, or critical infrastructure sectors.
• Proven experience leading large teams and managing multi-agency emergency response operations.
• Strong knowledge of emergencies, risk assessment methodologies, and crisis communication.

Skills & Competencies

• Strategic leadership and decision-making under pressure.
• Excellent communication and stakeholder management skills.
• Expertise in emergency planning, crisis management, and resilience strategies.
• Familiarity with transportation security regulations and international safety standards.
• Analytical mindset with strong problem-solving skills.

Key Performance Indicators (KPIs)

• Reduction in emergency response times.
• Compliance with safety and emergency preparedness standards.
• Effectiveness of emergency drills and business continuity plans.
• Passenger and employee safety perception metrics.