AXAPTA CRM / Data Architect (Data Management and CRM Manager)

AXAPTA CRM / Data Architect (Data Management and CRM Manager)

AXAPTA CRM / Data Architect (Data Management and CRM Manager) – Banking Main Scope of Duties and Responsibilities: • As a Microsoft Dynamics Technical Architect you drive innovation and enhancement initiatives for Microsoft Dynamics CRM, MDM (Master Data Management), Customer360 View, Alert Management, loyalty management, case management and retention management; you will be responsible for reviewing business and technical requirements; interpreting customer and business requirements; and translating them into application and operational requirements to be implemented across the bank.
• Understand and provide solutions for the CRM application, interfaces and database to ensure the system operates according to business needs
• Ability to independently drive issue resolution, develop business knowledge and apply technical alternatives
• Technical skills on RUP, UML, OOAD, SOA, BPM are preferred
• Create and manage project timelines (e.g. design, development, testing, software maintenance, delivery and support of solutions) to ensure on-time and on-budget delivery and with proper documentation.
• Perform hands-on analysis, design and development of new product features
• Create vision and scope documents, functional specifications, design specifications, test plans/cases and other supporting documentation
• Work with the Customer team in developing the specification data interface to migrate data between CRM and other application/systems using existing and new interface applications
• Track and communicate project status to stakeholders as well as track and mitigate issues/risks rose during the lifecycle of the project
• Work and liaise effectively with system vendors, IT staff and others to ensure achievement of required goals. At all times maintaining a professional image, guarding the banks interest & observing good work ethics.
• Ability to work on multiple projects and manage priorities.
• Must maintain

• Bachelor’s degree in Computer Science, Information Technology, or any related field from an accredited institution.
• 5 to 7 years experience in I.T. Banking / Finance Sector.
• Minimum of 3 years of experience managing Microsoft Dynamics CRM, MDM (Master Data Management), Customer360 View, Alert Management, loyalty management, case management and retention management
• Experience as a software developer with Microsoft Dynamics CRM (C#.Net/ ASP.Net & MS SDK)
• Retail Banking / Financial Services experience
• Past experience in VeriPark multi-channel delivery, financial CRM, and lending solutions for financial institutions and a Dynamics CRM is a major plus.
• Strong relational database background with SQL expertise
• Technical skills on RUP, UML, OOAD, SOA, BPM
• Strong organizational skills and the ability to handle multiple tasks and competing priorities
• 2+ years of experience in managing projects.
• Through knowledge of module data structures and workflows.

About The Company

Over 30 years of local industry experience. New name, proven expertise
In 2009, recruitment leaders Beresford Blake Thomas (BBT), Hill McGlynn and Ma Foi integrated under the Randstad brand to form Randstad Middle East. Experience and local knowledge are essential commodities within the Middle East region, so it made perfect sense to combine 30 years’ recruitment experience in the Gulf, providing a larger, more streamlined service to our clients and candidates. As well as having the largest geographical footprint of any recruiter, Randstad is the world’s largest specialist recruitment provider, employing over 28,000 members of staff and helping over 2.5 million people find work every year. With an enviable reputation worldwide, we have an established and respected presence in the Middle East, and are the preferred choice for specialist staffing solutions in more customary and emerging markets across the entire region. Our Sectors: • Accounting & Finance
• Advertising, Media & PR
• Construction & Engineering
• Hospitality & Retail
• HR & Business Support
• Industrial
• IT & Telecommunications & Electronics
• Oil & Gas
• Pharmaceutical & FMCG
• Property & Real Estate
• Sales & Marketing
• Executive Search & Selection
• Facilities Management #J-18808-Ljbffr