Banquet Supervisor

About Red Palace:

A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

HOTEL: RED PALACE 

JOB TITLE: Banquet Supervisor

REPORTING TO: Banquet Manager 

THE POSITION 

The Banquet Supervisor is responsible for overseeing banquet operations, ensuring seamless execution of events, and delivering exceptional guest experiences. This role supervises banquet staff, coordinates with other departments, and ensures adherence to operational standards, while promoting the Company’s legacy competencies and values.

Team Supervision & Leadership:

• Supervise banquet staff during setup, service, and breakdown of events.
• Provide coaching, guidance, and on-the-job training to team members.
• Ensure staff adhere to service standards, operational procedures, and company policies.

Event Operations & Coordination:

• Assist in planning and executing banquets, conferences, weddings, and other events.
• Coordinate with the Banquet Manager, kitchen, F&B, and other hotel departments to ensure smooth event operations.
• Monitor event timelines, service flow, and guest satisfaction.

Guest Service:

• Ensure all guests receive prompt, courteous, and professional service.
• Handle guest requests, concerns, or complaints efficiently and professionally.
• Maintain a high standard of presentation and service throughout the event.

Operational Duties:

• Oversee setup and breakdown of banquet rooms, ensuring all equipment and décor are in place.
• Monitor inventory of banquet supplies, linens, and equipment, report shortages to management.
• Ensure compliance with hygiene, safety, and operational standards.

Support to Management:

• Assist the Banquet Manager in scheduling, reporting, and operational planning.
• Provide feedback and recommendations for improving service quality and efficiency.

Values & Legacy Competencies:

• Demonstrate professionalism, integrity, and a guest-focused approach.
• Promote and practice the Company’s legacy competencies and values in all interactions.

Continuous Improvement:

• Suggest process improvements to enhance efficiency, service delivery, and guest satisfaction.
• Assist in implementing operational best practices and innovative ideas.
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Qualifications & Experience:

• Diploma or Bachelor’s degree in Hospitality, Hotel Management, or related field preferred.
• Minimum 2–4 years’ experience in banquet or events operations, with at least 1 year in a supervisory role.
• Strong knowledge of banquet and event service standards, operational procedures, and guest relations.
• Excellent communication, organizational, and team leadership skills.
• Ability to manage multiple tasks under pressure and maintain composure during high-demand events.

• Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors.

Key Competencies:

• Team supervision and leadership.
• Event and banquet service excellence.
• Operational management and process adherence.
• Professionalism, integrity, and ethical conduct.
• Problem-solving, adaptability, and initiative.
• Commitment to continuous improvement and alignment with the Company’s legacy competencies and values.