Business Analyst - Siebel CRM

Position Summary

The Siebel Business Analyst will act as a liaison between business stakeholders and technical teams, driving the definition, design, implementation, and optimization of solutions on the Oracle Siebel CRM platform. This role demands deep knowledge of Siebel plus strong analysis, requirements gathering, and communication skills.

Key Responsibilities

• Gather, analyze, and document business requirements, use cases, and process flows in collaboration with stakeholders.
• Map user requirements to Siebel functionalities and identify gaps.
• Propose solutions and provide Siebel-native design alternatives to meet business needs.
• Work with the technical Siebel team to translate business requirements into technical specifications.
• Drive configuration/design of Siebel objects (Applets, Views, Business Components, VB, Workflows, Business Services) as needed.
• Facilitate workshops, brainstorming sessions, and requirement review meetings with business units.
• Support User Acceptance Testing (UAT) and ensure solutions meet business requirements.
• Conduct system impact analysis, identify dependencies, and manage change requests.
• Assist with Siebel upgrades, enhancements, and system improvements.
• Ensure documentation is maintained: functional specs, process flows, user guides, and training materials.
• Monitor and analyze KPIs, system performance, and user feedback to recommend improvements.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• +6 years of experience in business analysis, ideally in CRM environments.
• Strong experience working with Oracle Siebel CRM (functional / module-level knowledge).
• Familiarity with Siebel Tools configuration (Applets, Views, Business Components, Workflows, etc.).
• Ability to understand technical concepts, data models, and integrations (Web Services, EAI, EIM).
• Proficient in writing business requirement documents, functional specs, user stories, and process models.
• Good SQL skills and understanding of relational databases (preferably Oracle).
• Excellent communication and stakeholder management skills.
• Ability to lead requirement elicitation workshops and bridge gap between business and technical teams.

Preferred Skills / Nice-to-Have

• Experience in Siebel upgrades, migrations, or Open UI.
• Knowledge of Agile / Scrum methodologies.
• Experience in performance tuning or optimization in Siebel.
• Prior exposure to middleware or integration platforms.
• Certifications in Business Analysis (e.g. CBAP) or Oracle Siebel preferred.