Business & Systems Analyst

To analyse business needs and operational processes in order to identify opportunities for improvement, design effective system solutions, and ensure alignment between business requirements and technological capabilities.

1. Gather, document, and analyse business requirements from stakeholders and translate them into functional and technical specifications.
2. Evaluate current business processes and recommend improvements or automation opportunities.
3. Prepare detailed documentation such as Business Requirements Documents (BRD) and System Requirements Specifications (SRS).
4. Collaborate with development teams to ensure that technical solutions meet business needs.
5. Participate in solution design and feasibility analysis from both business and technical perspectives.
6. Act as a liaison between business units and IT teams to ensure clear communication and mutual understanding.
7. Support user acceptance testing (UAT) and validate that solutions meet specified requirements.
8. Develop business reports, data analysis, and presentations to support strategic decision-making.
9. Monitor and evaluate solution performance post-implementation to ensure expected outcomes are achieved.
10. Stay up to date with industry trends, digital transformation, and business process improvement best practices.

Qualifications and Experience:

• Education: Bachelor’s degree in Information Systems, Computer Science, or a related field.
• Experience: 5–7 years of experience in business analysis, systems analysis, or solution design.
• Experience with digital transformation or enterprise system projects is an advantage.

Required Skills:

• Strong analytical and problem-solving skills.
• Proficiency in business process modeling (BPMN) and diagramming tools (e.g., Microsoft Visio, Lucidchart).
• Familiarity with business analysis and project management tools (e.g., Jira, Confluence, Trello).
• Good understanding of Agile and Waterfall development methodologies.
• Excellent communication and interpersonal skills; ability to work across departments.
• Strong documentation and presentation skills.
• Fluency in English and Arabic (written and spoken).