Cafe Store Manager

About the job We are seeking a dedicated and experienced Store Manager to lead our specialized coffee store in Saudi Arabia. The ideal candidate will be passionate about coffee culture, possess excellent leadership skills, and have a strong business acumen. As the Store Manager, you will be responsible for overseeing all aspects of store operations, ensuring exceptional customer service, managing inventory, and driving sales growth.

Responsibilities:

Leadership and Team Management:

• Lead, motivate, and mentor a team of baristas and support staff to deliver excellent customer service and achieve sales targets.
• Conduct regular team meetings to communicate goals, provide training, and address any issues or concerns.

Customer Service Excellence:

• Ensure that every customer receives outstanding service by maintaining a friendly and welcoming atmosphere in the store.
• Address customer complaints or concerns promptly and effectively, striving for resolution and customer satisfaction.

Operational Management:

• Oversee day-to-day operations, including opening and closing procedures, cash handling, and cleanliness standards.
• Monitor and maintain quality control standards for coffee preparation, food offerings, and overall presentation of the store.

Inventory and Supply Chain Management:

• Manage inventory levels, including ordering and receiving supplies, to ensure adequate stock levels while minimizing waste.
• Coordinate with suppliers to ensure timely delivery of coffee beans, equipment, and other necessary items.

Sales and Marketing:

• Develop and implement strategies to drive sales growth and increase customer traffic.
• Execute marketing initiatives, such as promotions, events, and social media campaigns, to attract new customers and retain existing ones.

Financial Management:

• Prepare and manage the store budget, monitoring expenses and revenues to maximize profitability.
• Analyze sales data and trends to identify opportunities for improvement and adjust strategies accordingly.

Compliance and Safety:

• Ensure compliance with all relevant health and safety regulations, as well as company policies and procedures.
• Maintain cleanliness and organization in accordance with food safety standards and local regulations.

Skills

• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Proven experience in a managerial role, preferably in the coffee industry or food service sector.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
• Excellent communication skills, both verbal and written, in English and Arabic.
• Sound knowledge of coffee brewing techniques, specialty coffee trends, and espresso-based beverages.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office and POS systems.
• Flexibility to work evenings, weekends, and holidays as needed.

If you feel you meet these qualifications and passionate about delivering exceptional coffee experiences, we encourage you to apply for this exciting opportunity to join our team as a Store Manager