Capacity Manager

Job Purpose:

The Capacity Manager is responsible for ensuring that IT infrastructure and services are right-sized to meet current and future business demands in a cost-effective manner. The role involves monitoring performance, forecasting capacity requirements, and ensuring alignment with SLAs and business growth strategies.

Key Responsibilities:

• Develop and maintain the Capacity Management Plan covering business, service, and resource capacity.
• Monitor system performance, utilization, and workloads across infrastructure, networks, and applications.
• Forecast future capacity requirements based on business plans, growth, and technology trends.
• Identify and resolve capacity-related risks before they impact service delivery.
• Collaborate with IT operations, architecture, and business teams to align capacity with demand.
• Ensure optimal use of IT resources while maintaining agreed service levels and cost efficiency.
• Prepare regular reports and dashboards on utilization, trends, and capacity forecasts.
• Support incident and problem management processes by analyzing capacity-related root causes.
• Participate in change management to assess the capacity impact of new projects and services.
• Provide recommendations for infrastructure upgrades, scaling, or optimization initiatives.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of experience in IT operations, capacity, or performance management.
• Strong knowledge of ITIL processes (Capacity, Availability, and Service Level Management).
• Hands-on experience with monitoring and performance tools (e.g., Nagios, Zabbix, SolarWinds, Dynatrace).
• Strong analytical and forecasting skills with the ability to interpret complex data.
• Experience in cloud platforms (AWS, Azure, GCP) capacity management is a plus.
• Excellent communication, reporting, and stakeholder management skills.
• Proficiency in English; Arabic is a plus.

Key Competencies:

• Strategic and analytical thinking.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and deadlines.
• Team collaboration and cross-department coordination.