Client Relations Associate (Setup)

ABOUT ASTROLABS

AstroLabs is the Gulf's leading business expansion platform. We support the expansion of high-growth businesses in Saudi Arabia and UAE, developing strategic industries through partnerships with government and private sector organizations.

We’ve taken care of the market entry of 1,500+ companies in the region, enabled 1,500 companies through our sector-leading programs, and have built an active Community of 10,000+ market leaders in KSA and UAE. AstroLabs offers a range of Business Growth Solutions for companies we’ve set up and for companies already operating in the market, including coworking and office spaces, community and network access, Post Setup services such as HR and GRO, and recruitment.

We are looking for a proactive and professionalClient Relations Associate to join our Saudi team!

The role will support the Saudi Country lead to manage and maintain relationships with AstroLabs clients (local and international investors, entrepreneurs, and companies) who are looking to expand their business to Saudi Arabia.

Our Client Relations Associate should be a customer-oriented professional who can manage the delivery of our licensing and incorporation services and products and can build rapport with clients to increase satisfaction and referrals. We want someone who has operational knowledge, communication skills, and customer service skills. As the point of contact for our clients, we want someone who is professional, proactive, and reflects our 'Make it Happen' attitude!

Key Responsibilities

Client Management:

• Make sure every client has the support they need during their licensing process post and pre-signing (progress tracking, frequent follow-ups, resolving issues, etc.)
• Maintain relationships with clients
• Ensure a proper reception and guidance to our clients before, during, or after the engagement process through comprehensive onboarding sessions, support with the logistics arrangements, clear communication, and the creation of informative contents
• Resolve and escalate areas of concern as raised by clients and provide live feedback to the management with potential solutions and recommendations

Operations:

• Assisting with operations, visiting different ministries, and submitting documents
• Have an in-depth understanding of process flow, inputs, outputs, timelines, and dependencies
• Update the client's management system with the progress of the client's journey at each stage on a daily and weekly basis
• Understand the setup process of companies in Saudi and conduct some of the tasks associated with it as needed.
• Build and maintain relationships with key relevant government entities such as MISA, MCI, MLSD, SBC and others through frequent and active engagement, reporting, and personal visit
• Obtain testimonials and document customers’ feedback on a continuous basis

Product Development:

• Continuously and proactively propose ways to improve clients’ experience for as long as they are incubated at AstroLabs by finding new services and products that are of high value and impact.

What's in it for you?

• Strong organization skills with the ability to take ownership of tasks
• Previous experience working as a client relationship manager or a track record of managing client relationships
• Excellent verbal and written communication skills
• Organized, detail-oriented, and results-driven
• Excellent attention to detail
• Strong interpersonal skills and an ability to build rapport with customers
• Excellent Time and Task management
• A strong entrepreneurial spirit is a plus
• Fluent in English and Arabic (both written and spoken)
• 0-1 preferred total years of relevant experience
• Previous co-op training and work placement is a plus