Client Relationship Executive

Responsible for all company
incorporation and amendments (documentation process completion), labor and
immigration applications, client proposal research and preparation, client
banking preparation and legal compliance on all contractual relations for
delivery of the Operations Department goals.Overall
responsibility involves managing office activities, providing administrative
support to the Country Manager, Government Relations, and Operations team,
ensuring smooth office operations, and delivering excellent customer service as
the primary point of contact for clients.

Clients:

• Liaise with
  Ministry of Labor, Immigration Department, Police Department, Economic
  Department, Chamber of Commerce, Municipality, Civil Court, Ministry of
  Foreign Affairs, Embassies, Free zone authorities, and all other relevant
  government departments and authorities etc. for accurate and timely
  information as required for operational tasks
  
• Provide
  excellent customer service and communicate efficiently internally and
  externally
  
• Receive clients’
  documentation from CBC operations team and make the necessary arrangements
  in relation to translation, attestation from various ministries, scanning
  and saving all documents in the designated folder electronically and
  physically
  
• Complete, manage
  and update files, receipts and official documents of clients and share
  with the Operation Team and update on Task Sheet daily
  
• Create accounts
  and apply for clients’ online applications through the various portals,
  then, assign and distribute the work for the GROs to complete online and
  on the ground daily
  

Office:

• Report and
  resolve any office facility -related issues promptly
  
• Professionally answer
  and screen all incoming phone calls and forward phone calls to relevant people
  and departments
  
• Organize and
  update the office and clients’ contact information and filing
  
• Schedule office
  meetings and online meetings with calendar invitations
  
• Vetting
  and strengthening CBC’s relation with our existing suppliers and finding
  new ones to ensure the continuity of our business
  

 Key
Responsibilities

Clients:

• Liaise
  and execute works of clients with all government, non -government departments
  and all portals and ensure accuracy and timely lodgments
  
• Assist in
  managing GRO’s and allocating tasks daily
  
• Obtain up to
  date and accurate information regarding all government -related processes
  and disseminate information to relevant CBC teams
  
• Assist and
  prepare timely and accurate proposals and information to support the
  administration and business development departments
  
• Ensure the CRM
  system, company compliance, Know Your Client (KYC) and Anti Money
  Laundering (AML) processes and filing systems are updated for all clients
  
• Drafts, follows,
  and completes all company Standard Operating Procedures (SOP) and
  requirements in the UAE, KSA and respective jurisdictions in alignment
  with the regulations of CBC and the authorities
  

Office:

• Receive, manage,
  and record mail, documents, packages, and courier deliveries
  
• Liaise with
  visitors and clients to ensure our support services are of the highest quality
  
• Adopt and
  implement feedback from clients and managers
  
• Prepare and
  maintain a list of suppliers with all contact details in the CRM system
  and update the list on a regular basis
  
• Timely follow up
  and problem solving regarding any administrative and office maintenance
  
• Develop and sustain
  valuable relationships between CBC and suppliers
  

Requirements

• Degree qualified
  in business administration, compliance, or relevant field
  
• Fluency
  in both Arabic and English is mandatory
  
• 2+
  years working in corporate services or professional services within KSA
  
• Proven
  operational, project management and customer support record for 2 years
  
• Proficiency in MS Office and CRM software (e.g.,
  Zoho)
  
• Basic project management and coordination
  skills preferred
  

Benefits

Why Join Us?

At Creation Business Consultants, we’re committed to
fostering a supportive, innovative, and growth -focused workplace. Here’s what
you can look forward to:

• Impactful
  Work: Be part of a forward -thinking organization that drives meaningful
  change across the UAE and GCC markets.
  
• Collaborative
  Environment: Work in a fast -paced setting where your contributions are
  recognized and valued.
  
• Professional
  Growth: Support key leadership and build a strong professional network
  alongside industry leaders.
  

What We Offer

• Attractive
  Rewards: Performance -based bonuses, participation in the profit -sharing
  scheme, and eligibility for the CBC equity plan.
  
• Learning
  & Development: Access to the CBC Academy for continuous skill
  development and career growth.
  
• Competitive
  Benefits:
  
• Attractive
  salary package, commission structure, and exclusive discounts.
  
• Extra
  annual leave for 2+ years of commitment.
  
• Comprehensive
  health package and additional benefits.
  
• Networking
  Opportunities: VIP access to industry -leading events and networking
  platforms.
  
• Team
  Culture: Regular team -building activities and social events to foster
  collaboration.