Cluster Assistant Learning & Developing Manager

Company Description

passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist. Job Description

• Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis
• Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
• Develop and drive the L&D strategy in line with the hotel / Accor vision
• Evaluating training programs to ensure effectiveness and implementing action plans
• Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
• Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
• Facilitating all Accor / Fairmont Standard Training Courses
• Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming

Qualifications

• Hospitality HR & Training background
• Fluency in English; additional languages are a plus
• Strong administrative background with proven attention to detail and accuracy
• Previous relevant experience is required
• Excellent communication, interpersonal, and presentation skills
• Demonstrate good facilitation skills and ability to engage staff

Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr