CMDB Expert

The CMDB Expert is responsible for designing, implementing, and maintaining the Configuration Management Database (CMDB) to ensure accurate, reliable, and up-to-date information on all IT assets, configurations, and relationships. The role focuses on CMDB governance, data quality, and supporting IT service management processes in alignment with ITIL best practices.

Key Responsibilities:

• Design, configure, and maintain the CMDB structure, ensuring alignment with ITIL and CSDM frameworks.
• Manage discovery tools, integrations, and data imports to ensure accuracy and completeness of CI data.
• Define and enforce CMDB policies, standards, and data governance processes.
• Monitor CMDB health (completeness, compliance, correctness) and prepare regular reports/dashboards.
• Maintain CI relationships, dependencies, and service mappings to support incident, change, and problem management.
• Collaborate with IT teams (infrastructure, network, application, security) to validate CI ownership and data quality.
• Provide subject matter expertise on CMDB processes during audits, assessments, and service reviews.
• Conduct training and knowledge-sharing sessions to improve CMDB awareness across IT teams.
• Support IT operations in impact analysis and root cause investigations using CMDB data.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in ITSM/CMDB management, preferably in large enterprises.
• Strong expertise in ServiceNow CMDB, BMC Atrium, or similar tools.
• Hands-on experience with discovery tools, integrations, and automation.
• Solid understanding of ITIL v3/v4 practices, particularly Configuration and Asset Management.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Proficiency in English; Arabic is a plus.

Key Competencies:

• Data accuracy and governance focus.
• Cross-functional collaboration.
• Strategic mindset with attention to operational details.
• Strong documentation and presentation skills.