Collections Supervisor

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.

● Maximum of 3 years of experience.

● Contact customers via phone, email, or approved channels regarding overdue accounts.

● Explain outstanding balances, payment terms, and available repayment options clearly.

● Negotiate payment arrangements.

● Update customer records accurately in the system after each interaction.

● Follow approved scripts, compliance guidelines, and collection procedures.

● Handle customer inquiries, complaints, and escalations professionally.

● Achieve assigned collection targets and service KPIs.

● Escalate high-risk or complex cases to the supervisor when required.

● Maintain confidentiality and data privacy at all times.