Concierge Supervisor

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Apply now Position: Concierge Supervisor (Full time #538976)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia

Responsibilities:

• Oversee and manage shifts effectively to ensurea smooth and effective overall operation by guiding colleagues andpersonally involving himself in all required aspects of the Concierge.
• Provide direction and support to all Concierge colleaguesat any time, particularly during operational hours.
• Act asa hotel “ambassador” at all times.
• Ensure that MandarinOriental, Riyadh’s grooming and appearance standards are implementedand maintained at all times to reflect an image of professionalism andcare.
• Search for new attractions, restaurants, artgalleries and entertainment in Riyadh city.
• Help the Bellteam when needed.
• Attend and conduct meetings during theabsence or unavailability of the management team.
• Help and support the Assistant ChiefConcierge to run the Concierge desk.
• Maintain a dailyrecord of all guest requests, reservations and confirmations.
• Assure the back and front of house areas of the reception areclean and tidy at all times.
• Builds relationships withguests to delight and gain loyalty.
• Distributes printedmaterials such as brochures of local attractions.
• Toperform and check all duties related to shift opening and closingchecklist.
• Provides all information pertaining to thehotel’s services and facilities.
• Constantly identify areasfor improvement in Concierge service quality through guest comments,comment cards and guest incident reports and share observations andrecommendations with the Chief Concierge.
• Communicate allimportant details to management and colleagues regarding internal andexternal events, resources, and possible challenges.
• Assists guests in the recommendation and booking of restaurants andother entertainment and leisure activities as requested.
• Itis expected to have extensive and intimate knowledge of Riyadh andsurrounding regions. This includes all modes of transportation,restaurants, retail, sightseeing, arts, sports activities, musicconcerts, historical areas and cultural activities. Allrecommendations must appear to be personal and insightful, as well asprovide a city map.

Requirements:

• Previous/current experience with the MOHG group, or 3-5 years with a5-star hotel in a concierge or guest experience.
• Excellentcommunication skills in both languages. (Arabic & English)

Advertised: 07 Apr 2024 Arab Standard Time
Applications close:

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