Consultant, Digital Engagement

• Support
  the planning and execution of MyM Rewards campaigns and member engagement
  initiatives.
  
• Analyses
  customer and loyalty performance data to identify opportunities to improve
  member acquisition, engagement, and retention.
  
• Work
  with CRM teams to develop targeted campaigns, personalized offers, and
  customer communications.
  
• Monitor
  customer journeys and recommend improvements to enhance the loyalty
  experience.
  
• Support
  the testing and optimization of rewards, promotions, and loyalty
  mechanics.
  
• Collaborate
  with Product and Technology teams to improve the MyM Rewards experience
  across digital channels.
  
• Research
  loyalty and CRM best practices and bring new ideas to support program
  growth.
  

Requirements

• 3 to 5 years’ experience in
  a related field
  
• Bachelor’s degree in a
  related field is a plus
  
• Networking
  Skills
  
• Bilingual:
  English & Arabic – Strong Arabic preferable