Core (Reservation) Manager - Four Seasons Hotel Madinah (Saudi National)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking a detail-oriented and commercially focused Core Manager to lead the Reservations function at Four Seasons Hotel Madinah. Reporting to the Commercial Director, you will be responsible for overseeing all reservation activities, ensuring accuracy, efficiency, and alignment with the hotel’s revenue strategy. This role plays a key part in maximizing room revenue while delivering a seamless and professional booking experience for all guests.

What You Will Do

• Lead and manage all Reservations operations, ensuring accurate and timely handling of individual, group, and corporate bookings.

• Supervise, train, and develop the Reservations team to ensure consistent service standards and operational excellence.

• Monitor room inventory, availability, and booking pace to support optimal occupancy and revenue performance.

• Ensure correct application of rates, packages, promotions, and reservation policies across all distribution channels.

• Collaborate closely with Revenue Management, Front Office, Sales, and Finance teams to align strategies and forecasts.

• Oversee reservation systems and ensure data accuracy, including guest profiles, preferences, and booking details.

• Handle complex or high-value reservations and ensure VIP and special requests are properly communicated and fulfilled.

• Prepare and analyze reservation reports, pickup trends, and forecasts for management review.

• Ensure compliance with Four Seasons standards, brand policies, and internal controls.

• Support pre-opening activities, system implementations, and process improvements as required.

What You Bring

• High school diploma or equivalent required; diploma or degree in Hospitality Management, Business Administration, or a related field preferred.

• Proven experience as a Reservations Manager or in a senior reservations role within a luxury hotel or upscale hospitality environment.

• Strong understanding of reservation systems, distribution channels, and revenue principles.

• Excellent leadership, organizational, and communication skills.

• High attention to detail with strong analytical and problem-solving abilities.

• Ability to work in a fast-paced environment and manage multiple priorities effectively.

What We Offer

• Competitive salary in a tax-free environment.

• Housing and transportation allowances.

• 30 days of vacation plus public holidays.

• Complimentary meals and uniform cleaning.

• Medical and life insurance.

• Employee Assistance Program and worldwide complimentary room nights.

• Career growth and professional development opportunities.

Schedule & Hours

This is a full-time role.

Localization

As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.