Customer Care Specialist

Are you ready to be the voice of one of Riyadh’s leading martial arts sports clubs?

Our client — a leading martial arts sports club in Riyadh — is looking for a Customer Care Specialist to deliver exceptional service, engage with members, and contribute to sales growth.
If you’re passionate about fitness, great with people, and motivated by results — this is your chance to join a professional and rewarding work environment.

About the Company:

A leading sports organization dedicated to building a comprehensive fitness environment that promotes discipline, healthy living, and competitive spirit. The club is one of the pioneers in teaching and spreading martial arts in Riyadh, offering a professional experience that empowers individuals and fosters a culture of excellence.

Key Responsibilities:

• Handle customer inquiries via phone, WhatsApp, social media, and in-person reception.
•  Conduct outbound calls to introduce training programs and membership options.
• Understand customer needs and recommend suitable plans to ensure satisfaction and increase sales.
• Achieve or exceed daily, weekly, and monthly sales targets.
• Follow up with potential leads and close sales efficiently.
• Address feedback and complaints professionally to enhance customer loyalty.
•  Accurately document all interactions and calls using Bevatel and prepare periodic reports.
• Collaborate with sales and operations teams to meet organizational goals.
• Contribute to improving customer satisfaction and maintaining the club’s positive reputation

• Saudi nationality.
• Minimum of 1 year of experience in customer service or telesales (experience in the sports sector is preferred).
• Strong communication, persuasion, and negotiation skills.
•  Ability to work under pressure and meet monthly targets.
• Professional and courteous in handling all customer interactions.
•  Proficiency in computer use and cloud-based systems (Google Workspace or Microsoft Office).
• Familiarity with contact center systems (Bevatel or similar).
• English proficiency is a plus.

• Base Salary: SAR 4,500
• Performance-based incentives and commissions for excellent service.
• Continuous professional development opportunities to enhance skills and career growth.
• Supportive and collaborative work environment that encourages achievement and. excellence