Customer Service Coordinator

The Customer Service Support Coordinator – Customs is responsible for supporting customs-related activities and ensuring the smooth processing of import and export shipments. The role involves coordinating customs documentation, monitoring customs transactions, resolving discrepancies, and working closely with internal teams to ensure compliance with company procedures and regulatory requirements.

• Handle customs-related activities, including import and export manifests.
• Prepare and process customs declarations.
• Monitor customs submissions, rejections, and approvals.
• Investigate and resolve House Bill mismatches.
• Ensure compliance with company procedures and customs regulations.
• Follow standard processes and implement new requirements communicated by management.
• Complete all required functional training in a timely manner.
• Deliver high-quality customer service and support operational excellence.

• Bachelor's degree or equivalent.
• Very good command of written and spoken English.
• Working knowledge of Microsoft Office applications.
• Strong communication and teamwork skills.
• Positive attitude with a willingness to learn and develop.
• Ability to work independently while following established procedures.